Work the shared inbox and send a broadcast
Answer customers from a channel the whole team can see, and reach many of them at once.
Before you start
- A customer channel connected — WhatsApp, email, or both
Steps
Open the shared inbox
Communications › Inbox pulls in messages from every connected channel into one place, so a customer's question doesn't live only on one person's phone.
Reply from the business, not a personal number
Answer from the inbox directly. The customer sees a reply from the business channel, and the next person on your team can see the whole thread, not just their own conversations.
Send a broadcast
For an announcement — a promo, a closure notice — use Communications › Broadcast to message a list of customers at once, rather than a manual copy-paste round of individual messages.
Check what landed
Broadcast shows delivery status per recipient, so you know whether a message actually went out before assuming everyone saw it.
What you end up with
One inbox the whole team can see, and a way to reach many customers at once without leaving your personal number as the fallback channel.
Modules used
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