Communications
Customer conversations, next to the orders they are about.
Communications brings incoming messages into the workspace where the rest of the business already lives. The value is context: whoever picks up a question can see the customer's orders and balance without switching tools, which is usually the difference between answering and promising to check.
- One inbox for the team rather than a personal phone
- Customer history visible while you reply
- Broadcasts to many customers at once
In this module
- Inbox
- Incoming customer conversations.
- Broadcasts
- Messages sent to many customers at once.
Guides that use this
- Work the shared inbox and send a broadcastAnswer customers from a channel the whole team can see, and reach many of them at once.
- Follow a customer's history across orders and messagesSee a returning customer's orders and conversations from the same record, not scattered across tabs.
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