Ordering & Fulfilment
Every order — bought or sold, online or off — in one queue.
Orders is the operational heart of the product. Goods coming in from suppliers and goods going out to customers run through the same module, because they are the same problem seen from two ends: something was agreed, something must be checked, something must move. Orders arriving from your storefront, your counter, and your phone all land here, so your team works one queue rather than watching several inboxes.
- Inbound and outbound in one place, with checking on both
- Delivery, pickup, and digital fulfilment handled distinctly
- Reservations, pre-orders, and quotations for goods you do not have yet
- Returns in both directions, with the credit or debit that follows
In this module
- Inbound Order List
- Purchases you have raised with suppliers.
- Inbound Active
- Inbound orders currently in progress.
- Inbound Checking
- Checking a delivery against what you ordered.
- Outgoing Order List
- Every order going out to a customer.
- Outbound Pre-orders
- Orders for goods you do not have in stock yet.
- Outbound Quotations
- Quotes sent to customers, ready to convert into orders.
- Reservations
- Bookings and reserved stock held for a customer.
- Outgoing Active
- Orders being picked and prepared right now.
- Outgoing Delivery
- Orders out for delivery, assigned to a courier.
- Outgoing Pickup
- Orders waiting for the customer to collect.
- Outgoing Digital Delivery
- Orders fulfilled by sending something rather than shipping it.
- Outgoing Completed
- Finished orders, with their delivery proof.
- Return Orders
- Goods coming back from customers or going back to suppliers.
Guides that use this
- Open your online storePublish the catalog you already have and start taking orders online.
- Take an order through to deliveryFollow one order from the moment it arrives to the moment it is signed for.
- Restock from a supplierOrder goods in, receive them into the right place, and record what you now owe.
- Follow a customer's history across orders and messagesSee a returning customer's orders and conversations from the same record, not scattered across tabs.
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